Refund Policy - Digital Gal
(Last Updated: February 2025)
1. General Refund Policy
Due to the nature of digital services, all payments are final and non-refundable once work has begun.
2. Hourly & Retainer Services
Payments for hourly blocks and retainer services are non-refundable.
Unused hours can be rolled over to the next month but are not eligible for refunds.
Clients must cancel services at least 7 days before the next billing cycle to avoid renewal charges.
3. Project-Based Refunds
Before Work Begins: If a client cancels before work starts, a 25% administrative fee will be deducted from any refund.
After Work Starts: No refunds will be issued once a project is in progress.
Revisions & Adjustments: If a client is unhappy, I offer reasonable revisions within the agreed scope.
4. Payment Disputes
Clients must provide all necessary content, materials, and approvals on time.
Delays in content or approvals may extend project timelines.
5. Contact
For any refund inquiries, please contact [email protected] before taking any action.
